UCT's shocking administration and bad customer care

Universities teach Business, Administration and how to get ahead.
They don't teach their staff. My sister has not received an admissions letter although the electronic computer system shows she is accepted to the University of Cape Town. She is missing her compulsory University Orientation because she did not get the required documentation from UCT. She called and the lady at the admissions centre was rude to her. I heard my sister say the letter she needed hadn't arrived about 8 times. My sister knows she has been accepted because she can access the students admissions computer system.

Then after being told to wait for her admissions letter (UCT orientation has started already) she phoned the Humanities Department. They told her orientation had started and were not much help either. She was cut off so she phoned again and was shouted at for not being organised and at O-week. Nobody helped her or admitted that because she hadn't received the required documentation, it was UCT's fault. I studied a business course at UCT . There was place for me at the last minute because many of those accepted into the course didn't show up for registration. Many of those that did turn up, hadn't recieved acceptance letters either. How many UCT students don't hear they have a place and fail to come to University because of their acceptance letters not arriving? Yes UCT has electronic admissions status but only 2% of this country has access to the Internet.

Interestingly accounts showing what one money one owes always arrive. My sister has been sent a fee account but no acceptance letter for her course.

I was a Wits student last year. Registering to study was a nightmare. I then couldn't access the University for weeks because it took weeks before my student card was activated to allow me to park.

Friends of mine were billed for courses they had paid for. Wits has a reputation of having disastrous administration.

How can Universities be run in such a haphazard fashion and be filled with professors who know all about management, organisation, computer systems and leadership? They don't practice what they preach. Nor they set an example to the leaders and teachers of tomorrow.